Privacy Policy

1. Introduction

Yolo ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This policy covers Yolo Manufacturing, Yolo Field Force, and Yolo Books services. By using our services, you consent to these data practices.

2. Information We Collect

Direct Information

• Account details (name, email, phone, company, job title, billing)
• Business data (inventory, production, sales, accounting information)
• Communication records and support requests
• User preferences and customization settings

Automatic Collection

• Usage patterns and feature interaction data
• Device information (IP address, browser, OS, device identifiers)
• Location data from mobile devices (Field Force users with tracking enabled)
• Server logs and system performance data

Third-Party Sources

• Integration data from connected services
• Information from authorized resellers or implementation partners
• Publicly available business information for verification

3. How We Use Your Information

Service Provision

• Maintaining and improving services
• Processing transactions and account management
• Enabling core functionality
• Providing customer support

Business Operations

• Analyzing usage patterns for enhancement
• Developing new features
• Conducting research and analytics
• Ensuring security and preventing fraud

Communication

• Service notifications and updates
• Customer support responses
• Product announcements
• Marketing communications (with consent)

Legal & Compliance

• Complying with applicable laws
• Responding to legal requests and court orders
• Protecting rights and interests
• Enforcing Terms of Service

4. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties.

Permitted Sharing

• Cloud hosting and data storage providers
• Payment processors
• Customer support services
• Analytics and performance monitoring services
• Marketing and communication partners

Business Transfers

Information may transfer during mergers, acquisitions, or asset sales.

Legal Requirements

Disclosure occurs when required by law, court order, or to comply with legal obligations, protect rights, ensure safety, or investigate fraud.

User Consent

Sharing may occur with explicit user permission or direction.

5. Data Security

• Data is encrypted in transit and at rest using advanced encryption standards
• Strict access controls and authentication mechanisms
• Regular security assessments and vulnerability testing
• Employee training on data protection
• Incident response procedures for breaches

6. Data Retention

Information is retained as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain required business records

When information is no longer needed, we securely delete or anonymize it.

7. Your Rights & Choices

Access & Portability

• Request personal information access
• Obtain data in portable format

Correction & Updates

• Correct inaccurate information
• Update account details and preferences

Deletion

• Request data deletion (subject to legal/contractual obligations)
• Close account and remove associated data

Restriction & Objection

• Restrict processing in certain circumstances
• Object to processing based on legitimate interests

Marketing Communications

• Opt-out of marketing anytime
• Manage preferences in account settings

8. Cookies & Tracking Technologies

We use cookies and tracking technologies to remember preferences, analyze usage, provide personalization, and ensure security. You can control cookie settings through your browser preferences, though some features may be affected.

9. International Data Transfers

Information may be transferred to other countries with appropriate safeguards including adequacy decisions, standard contractual clauses, binding corporate rules, and other legally recognized mechanisms.

10. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from children and will delete it promptly if discovered.

11. Policy Changes

We may update this policy periodically. Changes will be communicated through email notifications, prominent website notices, and in-app notifications. Continued use of our services constitutes acceptance of updates.

12. Contact Information

Email: support@yoloworks.com

Address: Awfis Centre Point, 7th Floor, 2/4, Mount Pollamallee High Road, Manapakkam, Porur, Chennai, Tamil Nadu 600089

EU users have the right to lodge complaints with their local data protection authorities.